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Getting Test Results

Tests and Results page 

When your test results are ready, you will get an email telling you to sign in to your account. The email will never include your test results.

Once you sign in, you will see your ‘Tests and Results’ page. If your tests are negative, you can view the results here. If there was a problem with any of your samples and tests could not be performed, you will see a message on this page. If any of your test results are positive or inconclusive, you will see a message to call the BC Centre for Disease Control (BCCDC).  Positive results are not stored in GetCheckedOnline and will never be shown on your Tests and Results page. 

If you have ever tested positive for syphilis or hepatitis C, it is likely that future tests will be positive even if you have already been treated for syphilis or hepatitis C. This is because antibodies to syphilis / hepatitis C are still present in your blood. 

Results will show on your Tests and Results page until the next time you create a lab form.  After your next lab form, you can see all of your past tests and test dates on you Testing History page.

If you test through GetCheckedOnline, you will not be able to get a printed copy of your results from the BCCDC STI Clinic.  It is our policy that clients needing a printed copy of their test results must show identification when they test and when they pick up their results.

What if my results are negative?

A negative result means that no infection was detected by the test.  STI tests cannot detect an infection until a certain amount of time has passed and the infection has built up in the body enough to be detectable – this is called the “window period”. If you test too soon after exposure to an STI (during the “window period”), you may not get an accurate result. If you tested too soon, we recommend that you test again.

What if there was a problem with my sample?

In some cases, you may see the message ‘There was a problem with your sample’.  This does not mean that the result is positive. It means that the lab could not perform the test and there is no result.  You will need to phone the BCCDC STI Clinic so that a nurse can explain what happened and what you need to do next.

What if my results are positive?

In BC, positive test results are shared with public health to ensure that you and your partners are offered treatment and support. A nurse at the BCCDC STI Clinic will contact you by phone or by email.  The nurse will never say what you tested for, or what your results are, in the phone message or the email.

The nurse will explain your results and where you can go for treatment or additional testing, and can help you plan for any follow-up. The nurse will also ask about your sexual partners an​d talk with you about how best to let your partners know to get tested and treated.

Any positive results for chlamydia, gonorrhea, syphilis, HIV and hepatitis C are stored in secure databases in the provincial laboratory system and as part of your electronic health care record.

If you test positive for hepatitis C through GetCheckedOnline, and you don't have a previous history of hepatitis C, you will need to visit a health care provider to test for ongoing infection (RNA test).

What if I don’t get an email or phone call in 14 days?

If you have not received an email or phone call after 14 days, there may be a problem with your test or we have not been able to reach you. Sign in to your GetCheckedOnline account and there should be instructions on your Tests and Results page telling you what to do next. If you do not see results or a message, please contact the BC Centre for Disease Control STI clinic during business hours to speak with a clinic nurse.

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Why else might a public health nurse contact me?

We may contact you even if you don’t have a positive test result. Sometimes we will need to talk with you if there was a problem at the lab with your sample or with the test.  Sometimes we will need to talk with you when a test result is not clear, which can happen if you test during the ‘window period’ of an STI.  A nurse from the BCCDC will contact you to talk about the test and will usually recommend that you repeat it. ​​​

Have Questions?

If you can't find answers here, you can ask your questions online at SmartSexResource. A sexual health nurse is available to answer your questions through the website or private chat.

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Having Safer Sex

Using condoms and other kinds of protection is a very effective way to prevent STIs. Spice up your safer sex life. Use protection and learn how to talk about safer sex with partners

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Your Privacy

Your privacy is important to us. Any personal information collected by this online service is protected by our privacy policy and provincial privacy legislation.

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Other Resources

Need more information or someone to talk to? There are lots of online resources and local services that deal with sexual health and STIs.

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PHSA improves the health of British Columbians by seeking province-wide solutions to specialized health care needs in collaboration with BC health authorities and other partners. Learn more about our agencies & services.

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