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Getting Test Results

Tests and Results page 

When your test results are ready, you will get an email telling you to sign in to your account. The email will not include your test results. Results will show on your Tests and Results page until the next time you create a lab form. After your next lab form, you can see all of your past tests and test dates on your Testing History page. 

We are not able to email or print you a copy of your test results. You can access your results from your online account, or you can contact the BC Centre for Disease Control (BCCDC) STI clinic to speak with a nurse over the phone. ​

What if my results are negative?

Negative results will show on your ‘Tests and Results’ and ‘Testing History’ pages. A negative result means that no STIs were detected by the tests. However, if you test too soon after coming in contact with an STI (during the “window period”), it may not be detected by the test. If you tested too soon, we recommend that you test again.

What if there was a problem with my sample?

Lab errors happen from time to time. If there was a problem with one or more of your samples, you will see a message to call the BCCDC STI clinic. 

You won’t see a result in this case because the lab could not test your sample(s). The clinic nurse will explain what happened and what you need to do next.

What if my results are positive?

If any of your test results are positive or inconclusive, you will see a message to call the BCCDC STI clinic. Positive results are not stored in GetCheckedOnline and will never be shown on your Tests and Results page. 

Positive test results are shared with public health to make sure that you and your partners​ are offered treatment and support. A nurse at the BCCDC STI clinic will contact you by phone or by email. The message will never include what you tested for, or what your results are. The nurse will explain your results over the phone, where you can go for treatment or additional testing, and can help you plan any follow-up. The nurse will also ask about your sexual partners and talk with you about letting your partners know to get tested and treated. 

Positive results are stored in secure databases in the provincial laboratory system and as part of your electronic health care record.

If you have ever tested positive for syphilis or hepatitis C, it is likely that future tests will be positive even if you have already been treated for syphilis or hepatitis C. This is because antibodies to syphilis / hepatitis C are still present in your blood.

What if I don’t get an email or phone call in 14 days?

Your results should be ready within 14 days. If you do not see results or a message on your ‘Tests and Results’ page after 14 days, contact the BCCDC STI clinic during business hours to speak with a nurse.There may be a problem with your test or we have not been able to reach you.

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Have Questions?

You can contact us if you have any questions. For more information about sexual health and STIs, visit SmartSexResource.

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Preventing STIs

It is a good idea to be tested regularly for STIs, especially if you have new or casual sexual partners. Being informed, communicating with partners, and using safer sex practices are ways to help improve your sexual health.

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Other Resources

Need more information or someone to talk to? There are lots of online resources and local services that can help.

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GetCheckedOnline is operated by the BC Centre for Disease Control, which is located on the ancestral, traditional and unceded territories of the Coast Salish Peoples, including the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and sel̓íl̓witulh (Tsleil-waututh) Nations.

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