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Privacy FAQs

​Your privacy is important to us.  Any personal information that you provide on GetCheckedOnline will be kept secure and confidential. The information that we ask for on GetCheckedOnline is similar to the information required when you see a health care provider in person.

You may have a lot of questions about your privacy and how it is protected. Please contact us if you have questions that are not answered here.

1. What personal information is collected when I get tested with GetCheckedOnline?

To provide you with the best possible care when you use GetCheckedOnline, we need to collect some personal information from you. This is similar information that a health care provider collects when you visit them in person.

Your contact information.

To set up an account with GetCheckedOnline, you will need to provide your name, email address, date of birth and gender. Your phone number is optional but is highly recommended so that we can contact you right away with any positive test results.  Your name will not show anywhere on your lab form. Instead, you will be given a unique GetCheckedOnline Code that will be printed on your lab form and used to process your tests at the lab.   

A brief sexual history.

To assess what tests and additional health information you may need, you will be asked to complete an online assessment. The assessment asks questions about your sexual history, condom use and sexual partners. This information is also used to recommend how often you should get tested.  You have the option “I prefer not to answer” if you are not comfortable with giving an answer to a question.

​​​Personal information collected
​How it is used
​Email address​​​​​​​​​
​To sign-in to your account, password reset, and to notify you when results are ready. This is never shared with other services or programs, and you will only be contacted if:
  • It is needed for your clinical care.
  • You opted-in to important program updated or research (ie. surveys)
  • You contact us with your email address and we are responding
  • ​To sign-in to your account.
  • ​No one has access to your password but you.
First and Last name
  • ​To verify your identity if we speak to you on the phone.
  • It does not need to match your legal documents, and will not appear on your lab form.
  • Your name is not attached to your lab samples, and is not used for reporting.
Pronouns (optional)
  • ​​​If we speak to you on the phone.
​Date of birth
  • ​Provincial requirement for samples to be tested, and to verify your identity if we speak to you on the phone.
Phone number (optional, highly recommended)
  • ​If we need to contact you about your results.
  • Also used for optional security settings.
​City (optional)
  • To refer you for treatment if your results require follow-up.
  • To h​elp us evaluate the service.
​Gender identity
  • ​​For the assessment, your clinical care, program evaluation, and anonymized reporting. 
  • This will not appear on your lab form
Gender on lab form
  • ​Provincial requirement for samples to be tested. 
  • It does not need to match your legal documents.
​Ethnicity (optional)
  • For program evaluation and anonymized reporting
​Security question (optional)
  • ​This can help protect your privacy. If you want to reset your password, you will be asked your security question.
  • No one has access to your security question but you.
​GetCheckedOnline code

  • ​This unique code (starts with 'QQ) is automatically generated when you create an account. It is used to identify the lab samples attached to your account.
  • It is used instead of your name to identify your lab samples and results.
Responses to the sexual health assessment questions

  • ​Some questions are used to determine test recommendations or educational messages.
  • If your results require follow-up, the nurse who contacts you may refer to these to support your clinical care.​
​My Test Results
  • Only your GetCheckedOnline Code, date of birth, and lab form gender are attached to your lab samples and results.
  • Your lab results a​re matched to your BCCDC Clinic record and GetCheckedOnline account.
  • Positive results are anonymously reported to public health.
  • If you need treatment, you may need to provide your full identifiers depending on which infection you have or where you go for treatment. You can talk to the nurse who contacts you about options.​

2. Why do you collect this information?

To provide you with the best possible care, we need your contact information and a brief sexual history so that we can:

Contact you with results.

If your test results are positive (meaning you have a sexually transmitted infection), a nurse from the BC Centre for Disease Control will contact you by phone or email to talk about the next steps. The nurse will not give any information about your tests or results in the email or voice mail message. You will be asked to phone the clinic and speak with a nurse who will tell you your results over the phone. If your results are positive, the nurse will speak with you about treatment and talking to your partners.

Report to public health.

Positive test results will be shared with public health using your GetCheckedOnline Code and the contact information you provide. Public health will use this information to monitor STIs in BC, and to develop programs for STI prevention and sexual health promotion.  

All personal information reported to public health is confidential and there are protections in place to ensure your privacy.

Evaluate GetCheckedOnline.

You have the option to stay informed about opportunities to evaluate this service. If you choose, we will send you an email to tell you when we are conducting evaluations such as surveys or interviews. You can choose at that time if you would like to participate.  We will not contact you to participate in program evaluation without your permission.

3. Where is my information stored?

Whether you get tested for STIs through GetCheckedOnline or through a BC Centre for Disease Control (BCCDC) STI clinic, your personal information and test results become part of your health record. When you test through GetCheckedOnline, these are the places where your health information is stored.

  • Provincial Health Services Authority (PHSA) databases. GetCheckedOnline will store your account information and your testing history, which includes the dates you tested and what tests you had.  Test results will be stored in GetCheckedOnline indefinitely. When you test using GetCheckedOnline, you are considered to be a client of the BCCDC STI clinic. This means that your account information and test results will be entered into the BCCDC clinical database.  Your record in the BCCDC clinical database will be linked to your GetCheckedOnline account by a unique number. Both GetCheckedOnline and the BCCDC clinical database are hosted on servers located within British Columbia and are subject to strict PHSA security and privacy standards.
  • Laboratory databases. The laboratory that collects your samples will store your GetcheckedOnline Code, gender and date of birth in their database, along with the tests that were ordered.  The Provincial Public Health laboratory that tests your samples will store your GetcheckedOnline Code, gender and date of birth in their database, along with your test results.
  • Health Authority Databases. In BC, positive test results are reported to public health in the area where a person gets tested.  This report includes your GetcheckedOnline Code, gender and date of birth.  If you test positive for a reportable STI, the health authority will store your personal information and test results in a secure database. 

4. Who has access to my information?

Your personal health information will be accessed only by health care providers who need to look at it in the context of your health care.  How much a health care provider can see of your record depends on their role.  Health care providers who are not providing you with care will not be able to access your record.

  • BC Centre for Disease Control (BCCDC) staff: Nurses from the STI Clinic at BCCDC need your information so that they can contact you about your test results and give you information about treatment and follow-up.
  • Heath Authority staff: Public health gets a record of all positive test results in order to monitor the number of infections in the health authority. In some situations, a public health nurse from the health authority may continue with follow-up after a positive result to ensure that you get the care and support you need.

5. What information is visible online in my GetCheckedOnline account?

You can sign in to your GetCheckedOnline account anytime. You can update and change your contact information as needed by signing in and managing your account.

Your account is private and can only be viewed with the correct sign-in and password information. Once you are signed in, you can see the status of any tests and review your testing history. Your testing history will be available in your account indefinitely.​

Have Questions?

You can contact us if you have any questions. For more information about sexual health and STIs, visit SmartSexResource.

Learn More...

Preventing STIs

It is a good idea to be tested regularly for STIs, especially if you have new or casual sexual partners. Being informed, communicating with partners, and using safer sex practices are ways to help improve your sexual health.

Learn More...

Your Privacy

Your privacy is important to us. Any personal information collected is protected and described in our Privacy Policy.

Learn More...

Other Resources

Need more information or someone to talk to? There are lots of online resources and local services that can help.

Learn More...

GetCheckedOnline is operated by the BC Centre for Disease Control, which is located on the ancestral, traditional and unceded territories of the Coast Salish Peoples, including the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and sel̓íl̓witulh (Tsleil-waututh) Nations.

PHSA improves the health of British Columbians by seeking province-wide solutions to specialized health care needs in collaboration with BC health authorities and other partners. Learn more about our agencies & services.

Copyright 2024 BC Centre for Disease Control. All rights reserved.

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