Contact Us

GetCheckedOnline is a service of the BC Centre for Disease Control (BCCDC). Please use this form to send us an email if you:

  • Have any technical difficulties with this website.
  • Have any problems with your account.
  • Have questions or feedback about GetCheckedOnline.

We will respond to your email within 3 business days.

Please do not email to ask about your test results, as we can only give this information out over the phone or in person at the BCCDC STI Clinic.

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Where can I ask about my test results?

If you need to contact the BCCDC STI Clinic about your test results, please call during business hours to speak to one of the clinic nurses. Please have your GetCheckedOnline client code ready (you can find your code at the top of your Account page).

Clinic Line: 604.707.5603  

Monday: 8:30 AM - 4:30 PM
Tuesday: 8:30 AM - 4:30 PM
Wednesday: 8:30 AM - 4:30 PM
Thursday: 9:30 AM - 4:30 PM
Friday: 8:30 AM - 4:30 PM
Saturday: 1:30 PM - 5:30 PM

BC Centre for Disease Control
655 West 12th Avenue
Vancouver, BC V5Z 4R4


Where can I ask questions about my sexual health?

If you have any questions about sexually transmitted infections (STIs) or your sexual health, please contact your health care provider or connect online with a BC Centre for Disease Control nurse at SmartSexResource.
If you have an urgent question about your sexual health, you can call the provincial nurse line. Dial 8-1-1 from anywhere in British Columbia to speak with a nurse at any time of the day or night. Please do not call the provincial nurse line for your test results, as the nurses will not have access to this information.

Have Questions?

If you can't find answers here, you can ask your questions online at SmartSexResource. A sexual health nurse is available to answer your questions through the website or private chat.

Learn More...

Having Safer Sex

Using condoms and other kinds of protection is a very effective way to prevent STIs. Spice up your safer sex life. Use protection and learn how to talk about safer sex with partners

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Your Privacy

Your privacy is important to us. Any personal information collected by this online service is protected by our privacy policy and provincial privacy legislation.

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Other Resources

Need more information or someone to talk to? There are lots of online resources and local services that deal with sexual health and STIs.

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PHSA improves the health of British Columbians by seeking province-wide solutions to specialized health care needs in collaboration with BC health authorities and other partners. Learn more about our agencies & services.

Copyright 2016 BC Centre for Disease Control. All rights reserved.

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We’d love to hear any suggestions you have to make this service better.